HP launched a voluntary recall program for round 50,000 batteries in early 2018. This yr, the corporate added one other 78,500 battery packs to this system, receiving eight extra complaints from its prospects. HP initiated this recall in January, however because of the closure of the US authorities earlier this yr, the recall was solely publicly introduced by C via the Fee's Product Security Fee.
Batteries retrieved final yr had been utilized in sure HP notebooks and offered individually from December 2015 via December 2017. The record of affected gadgets contains choose HP ProBook 640/645 G2 / G3 and 650/655 G2 / G3, HP x360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook 17 G3 and HP ZBook Studio G3 notebooks.
Since HP obtained further battery claims for the reason that starting of 2018, the corporate wanted to develop its record of unhealthy battery-affected PCs with choose HP ProBook 400 G4 and HP Pavilion x360 (11-inch). The identical batteries had been additionally offered as equipment for the HP ZBook Studio G4, the HP ProBook 430/440/450/455/470 G5, HP Envy 15, and HP Cell Skinny Purchasers (mt21, mt22, and mt31).
HP recommends prospects who occur to have a hypothetical laptop computer to go to a associated Website online and a particular HP Battery Program Validation Utility ( Primary Model Full Model ) which robotically checks if a selected battery is doubtlessly unsafe. If the utility detects that the battery getting used must be changed, it is suggested that you simply replace the BIOS of the system and allow the Battery Security Mode, which prevents the battery from charging. Thereafter, prospects ought to contact HP and order a brand new battery, which will probably be despatched to them freed from cost. For laptops with built-in batteries, HP additionally sends a technician to alter them.
Battery remembers will not be unusual lately. For the reason that starting of 2017, HP has recalled round 230,000 batteries which will overheat, catch fireplace and even explode, leading to private harm and / or property injury. It's clearly good to see that HP takes the issue severely, however the numbers look fairly overwhelming. Unusually, nonetheless, such remembers are often accompanied by an official report and an announcement by the Shopper Product Security Fee. The official cause for the delay in saying the CPSC was because of the closure of the US authorities, CPSC mentioned.